![How to troubleshoot and resolve a headset or headphone with no sound, poor or no audio, or uneven audio balance How to troubleshoot and resolve a headset or headphone with no sound, poor or no audio, or uneven audio balance](https://dl.razerzone.com/src/4002-1-EN-v2.png)
How to troubleshoot and resolve a headset or headphone with no sound, poor or no audio, or uneven audio balance
![7.1 surround sound and THX spatial audio drivers are missing after being uninstalled and reinstalled 7.1 surround sound and THX spatial audio drivers are missing after being uninstalled and reinstalled](https://dl.razerzone.com/src/5899/5899-2-EN-v1.png)
7.1 surround sound and THX spatial audio drivers are missing after being uninstalled and reinstalled
![Amazon.com: Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset: Retractable Noise Cancelling Mic - USB DAC - for PC, PS4, PS5, Nintendo Switch, Xbox One, Xbox Series X & S, Amazon.com: Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset: Retractable Noise Cancelling Mic - USB DAC - for PC, PS4, PS5, Nintendo Switch, Xbox One, Xbox Series X & S,](https://m.media-amazon.com/images/I/31-238DhVQL._AC_.jpg)
Amazon.com: Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset: Retractable Noise Cancelling Mic - USB DAC - for PC, PS4, PS5, Nintendo Switch, Xbox One, Xbox Series X & S,
![7.1 surround sound not working on my Razer Kraken headphones. I have tried reinstalling the software but it doesn't seem to be working. I have been using these headphones with surround sound 7.1 surround sound not working on my Razer Kraken headphones. I have tried reinstalling the software but it doesn't seem to be working. I have been using these headphones with surround sound](https://i.redd.it/dwozgfgr68a91.png)
7.1 surround sound not working on my Razer Kraken headphones. I have tried reinstalling the software but it doesn't seem to be working. I have been using these headphones with surround sound
![Amazon.com: Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset: Retractable Noise Cancelling Mic - USB DAC - for PC, PS4, PS5, Nintendo Switch, Xbox One, Xbox Series X & S, Amazon.com: Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset: Retractable Noise Cancelling Mic - USB DAC - for PC, PS4, PS5, Nintendo Switch, Xbox One, Xbox Series X & S,](https://m.media-amazon.com/images/I/71GPTc1YqPL._AC_UF1000,1000_QL80_.jpg)
Amazon.com: Razer Kraken Tournament Edition THX 7.1 Surround Sound Gaming Headset: Retractable Noise Cancelling Mic - USB DAC - for PC, PS4, PS5, Nintendo Switch, Xbox One, Xbox Series X & S,
![Amazon.com: Razer BlackShark V2 X Gaming Headset: 7.1 Surround Sound - 50mm Drivers - Memory Foam Cushion - for PC, PS4, PS5, Switch, Xbox One, Xbox Series X|S, Mobile - 3.5mm Audio Amazon.com: Razer BlackShark V2 X Gaming Headset: 7.1 Surround Sound - 50mm Drivers - Memory Foam Cushion - for PC, PS4, PS5, Switch, Xbox One, Xbox Series X|S, Mobile - 3.5mm Audio](https://m.media-amazon.com/images/I/71waplSVO7L._AC_UF894,1000_QL80_.jpg)